Privacy

Effective Date: 01 August 2025
MBS Unity Pty Ltd (referred to as “MBS Unity”, “we”, “our” or “us”), operates Wellmate.me, a digital platform designed to connect holistic wellness seekers with facilitators, events, and community-based care.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services at www.wellmate.me (the “Platform”).

1. What Information We Collect
We may collect the following types of information:
Personal Information
• Name
• Email address
• Phone number
• Billing/postal address
• Payment details
• Any information you voluntarily provide when using Wellmate.me (e.g. profiles, bookings, messages)
Sensitive Information (only if voluntarily provided)
• Health or wellness preferences
• Cultural background
• Gender identity
• Any information shared with facilitators or moderators
Technical Information
• IP address
• Browser type and version
• Device data
• Usage data collected through cookies or similar technologies

2. How We Collect Information
We collect personal and technical information when you:
• Register for or use an account on Wellmate.me
• Book or attend an event, session, or workshop via Wellmate.me
• Submit a form or contact us
• Subscribe to updates or newsletters
• Interact with the site (cookies, session logs)

3. Why We Collect and Use Your Information
We use your information to:
• Deliver and improve the Wellmate.me services
• Enable safe and meaningful connections between seekers and facilitators
• Manage bookings and payment processing
• Respond to support or inquiries
• Send relevant updates, newsletters, or marketing (if opted in)
• Conduct analytics and improve platform usability
• Ensure compliance with applicable laws and internal policies

4. Disclosure of Your Information
We may share your information with:
• Facilitators and moderators you engage with through Wellmate.me
• Secure third-party service providers (e.g., payment processors, hosting providers)
• Legal or regulatory authorities as required by law
• Other parties where you provide consent or as permitted under the Privacy Act 1988 (Cth)
We will never sell your personal data.

5. Cookies and Tracking
Wellmate.me uses cookies and related technologies to:
• Personalise your experience
• Monitor performance
• Analyse site usage
You can adjust your browser settings to disable cookies, though some features of Wellmate.me may not function optimally without them.

6. Data Storage and Security
MBS Unity takes reasonable technical and organisational measures to safeguard the data collected through Wellmate.me. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Access, Correction & Deletion
You have the right to request access to the personal information we hold about you, ask for corrections to inaccurate or outdated details, or request that your data and account be deleted.

To do so, please send an email to contact@wellmate.me from the email address linked to your account. For full instructions, visit Data Deletion.

8. Third-Party Links
Wellmate.me may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy
Wellmate.me is not intended for individuals under 16 years of age without parental consent. We do not knowingly collect personal information from minors.

10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you via the Platform or by email.

11. Contact Us
For any questions, feedback or privacy concerns, please contact:
MBS Unity Pty Ltd (operator of Wellmate.me)
Email: contact@wellmate.me
Website: www.wellmate.me